We Are Hiring for Merchandise Redemption Specialist

by: Luke Kreitner April 25, 2016
  • Summary
    • This position is responsible for working directly with vendors and internal and external client account coordinators to ensure that all redemptions made by participants of rewards & recognition programs are fulfilled and all information regarding those redemptions is kept up to date and is communicated to the participant in a timely manner. This position also works directly with the Redemption Supervisor to help resolve all customer service escalations in a timely and effective manner, as well as, aid the Director of Operations in timely reconciliation and payment of vendor invoices.
  • Roles and Responsibilities:
    • Manage unique database of orders for rewards & recognition incentive programs, to include:
      • Creation of vendor invoices for orders received;
      • Creation of purchase orders when necessary;
      • Initiate/resend order and shipment confirmations;
      • Manage shipment dates and statuses for orders received;
      • Communicate pertinent award order information to internal and external Clients who inquire via email and phone;
      • Create and return emails to internal and external clients regarding participant orders;
      • Issue RMAs and shipping labels when necessary for approved returns;
      • Issue Refunds for items canceled or returned;
      • Process any Gift Card and Prepaid Debit Card orders on a weekly basis.
    • Vendor Focused Responsibilities
      • Receive, reconcile and submit vendor batch invoices;
      • Process any rejected items on orders (order exceptions);
      • Request necessary updates on orders past their estimated ship date (ESD) and convey necessary information regarding those updates to account coordinators;
      • Redemption Catalog Management via exception mapping; Process and Manage all Event Orders and Travel Orders via the Redemption Catalog.
    • Qualifications
      • Moderate Efficiency in Microsoft Office Suite to include strong skills in: Word, Excel, Outlook.
      • Self-starter with a strong work ethic.
      • Willingness and ability to learn new skills.
      • Strong communication skills.
      • Ability to function at a high capacity while managing multiple projects at once.
      • Strong time management skills.
      • Attention to detail.
      • Able to work well with others.
      • Must be able to make decision on best course of action regarding resolution of customer service issues.

If you are interested in applying for this position please contact Amber Johnson

 

Connect with us on social!
Incentive-Companies-in-Atlanta-Incentive Solutions-1(v2)Incentive-Companies-in-Atlanta-Incentive-Solutions-2(v2)Incentive-Companies-in-Atlanta-Incentive-Solutions-5(v2)Incentive-Companies-in-Atlanta-Incentive-Solutions-4(v2)Incentive-Companies-in-Atlanta-Incentive-Solutions-6.(v2)


About Luke Kreitner

Luke Kreitner is the VP of Sales at Incentive Solutions, an Atlanta-based incentive company that specializes in helping B2B businesses accelerate growth, increase sales, motivate channel partners and retain B2B customers.