We’re Hiring! Become a Vendor & Catalog Manager at Incentive Solutions!

The Vendor & Catalog Manager will focus on maintaining vendor relationships and leveraging those relationships for the purpose of resolving customer issues and maintaining catalog functionality and experience.

This is a full-time, in-office position in Atlanta, GA. We have implemented COVID Safety Guidelines to ensure the safety of our employees.

Specific Tasks/Responsibilities

• Redemption Process

• • The Vendor & Catalog Manager will be fully trained in the tasks and functions of the Merchandise Redemption Specialists (MRS)
  • Work alongside the MRS team to assist with related tasks during times of unexpected understaffing and/or high-volume workload
  • Act as point of contact for 1st tier escalations for MRS team on matters related to vendor services and catalog functionality
  • Escalate redemption processing and fulfillment issues and concerns to the Director of Operations as needed

• Catalog & System Administration

• • Ensure catalog exceptions/mapping, Reward Yourself, Featured Events, and replenishment of downloadable inventory functions are maintained
  • Identify and implement opportunities for catalog updates and enhancements
  • Monitor catalog interface and product categorization to ensure positive and efficient end-user experience
  • Primary PSG operations point of contact for catalog related requests and inquiries
  • Work with Director of Operations to champion custom development LOEs required for system enhancements
  • Establish and build a cross-functional relationship with the PSG IT team
  • Ensure system access provided to new hires and clients or remove as required
  • Provide RewardTrax Administrator training to clients as needed
  • Ensure processes and operating procedures are documented and maintained

• Vendor Relationships

• • • Establish and build relationships with vendor operational and customer service contacts in order to address escalated process and product related issues
    • Monitor vendor activities and processes to proactively identify issues/trends of concern and address with vendor
    • Audit vendor activities and issues (shipping, billing, responsiveness, catalog feeds) on a monthly basis and report findings to the Director
    • Identify vendor prospects and manage on-boarding process
    • Prepare and submit collateral to vendors as needed for catalog and marketing approval
    • Primary PSG operations point of contact for vendor related requests and inquiries
    • Escalate vendor issues and concerns to Director as needed
    • Provide Director with weekly vendor updates

Other tasks as assigned. From time to time, areas of responsibility may change.

Specific Tasks/Responsibilities

• Bachelor’s Degree in Business or similar
• 3+ years work experience in a business environment

Specific Tasks/Responsibilities

• Proficiency in Microsoft Office is a must
• Ability to work in both a team environment and independently
• Exceptional critical thinking skills and business acumen
• A commitment to get the job done
• Strong communication and interpersonal skills
• Strong time management skills
• Ability to manage multiple projects and priorities
• Ability to adapt to change and be a change agent
• Ability to successfully build professional relationships inside and outside the company
• Attention to detail
• Comfort with Ambiguity
• A strong work ethic is a must

This position will require the candidate/employee to work full-time at our offices in Atlanta, Georgia, while socially distanced. We have implemented COVID Safety Guidelines to better ensure the safety of our employees.